Delivery late

Placed an order for an anniversary gift at 7.30 takes an 1hr drive from there location to the location of delivery got noted at 12.30 it went out for delivery and at 4pm I phoned as my wife finishes work at 4.30pm to found out where it is got told that they will make sure with the driver to be there b4 4.30pm got the call at 5pm to say she nor there to collect if you offer a someday delivery service then make sure u deliver. There's no promise it's the same day and it also over charge customers will be looking for a new florist that's actually is trust worthy and doesn't over charge their customer delivery person wasn't even willing to drive to a different location cause it's out of his way I mean really. It's only a anniversary 1 day a year and it's not the next day.