Delivery gone wrong

<p>I placed an order with NetFlorist for a gift to be delivered. The order was placed and paid by 11h10. I received an e-mail from them stating that my order is out for delivery at 14h50. By 15h40 nothing had been delivered. I called into the call centre. The driver had apparently not delivered any of his parcels that he had. The gift I ordered had to be delivered before 16h30 to a business address. After numerous attempts by the agent to contact the driver, the agent could not give me a time of delivery. I then had to cancel the delivery, due to a note that was relevant for the day on the gift. Obviuosly, no sense in delivering the gift a day late... NOT impressed with their service. They pride themselves in Sameday Delivery, 100% Satifaction Guarantee?? Well, I can vouch that it is NOT true.</p>