Delivery Fails

Placed order on the 15th of Sept for delivery on the 19th. Email confirmed delivery is out early morning. By 12h I phone in to the call center, they then confirm (after being on the phone and holding for about 10 minutes) that the order has been marked as delivered by the driver (lying). After phoning the person to whom the delivery is intended for, and spoiling the surprise, I confirm that she has not received anything. By 13:30 I phone again (holding for another 10 minutes), only to hear the order is on its way. I did indicate to the first consultant that the person who will be receiving the gift will only be at the premises until 13:00. I had to spoil the surprise and she had to stay longer to receive the gift. This is the second time this has happened to a delivery, previous time delivery had to be done to home address as they were too late to deliver during business hours. I will not be making use of Netflorist ever again. Better to deliver yourself - besides saving money - you will make sure the delivery is being done on time.