Delivery disappointment

I ordered a gift on the 2nd of February to be delivered on the 13th of February. It's a Sunday. Their online platform says on Sundays they Deliver from 9am. Sunday morning hey called me at 07:26 of which I wasn't able to answer because I wasn't expecting ant delivery that early in the morning. They then moved my delivery to the 15th of February. On ghe 15th, they call me around 9 that my parcel is to be collected at the gate, I arrive there and the driver says he doesn't have the parcel. I called the call centre and they said they'll only get back to me later in the day. I'm extremely disappointed by netflorist . They should stick to the delivery times they have indicated on their website. And if they plan on enlivening earlier than they expected, they should call the customer ahead of time, the say before and make them aware.