Delivery 7 days later still not received

An order was placed for delivery to take place on the 11th April to me . There was an update to the person who placed the order on 15th April (after the expected delivery date) that they were not able to contact me telephonically and perform the delivery as my mobile phone was on voicemail. I had then contacted them asking what number they were trying to contact me on , they had provided me with a number that did not belong to me and advised that the person who made the order had given them the incorrect number. I then provided the correct contact number a new address for delivery and was advised that the delivery was to be done 16 April 2019 . I contacted netflorist once again this morning to advise that I still have not received the delivery and was advised that the status of delivery is complete and the person who collected the delivery was Pillay . So I requested feedback as to which Pillay was contacted as it was not me and on what number as I did not receive a delivery or was not contacted telephonically yesterday .