Delivered to wrong person/place

Order: ***<br> <br> I sent my girlfriend a gift over the weekend to be delivered today. I get an email from Netflorist to say that it had been delivered, but was received by someone else. When I asked my girlfriend if she got it, she said no, and that she doesn't even know who the person who signed for the gift is! How do you guys deliver packages and give them to someone that they aren't intended for? Your delivery person didn't even ask for the recipient at reception because my girlfriend know NOTHING about it! They didn't even bother to call her or myself to check where she might be so that the right person could receive the order! If anything else, rather take the package back and deliver it another day! I really wouldn't have minded paying the extra delivery charge! I don't understand how you give a package to a person who your people aren't even sure works with the person it's intended for, and then have the audacity to email me \We love when happy customers boost our ego a bit". I would really like to get an explanation as to what happened regarding this order"