Delivered on time, but flowers look nothing like pics. And CS pushback

They were delivered on time - thank you.

But the bunch were ALL in tight bud, and looked sad and floppy and very unimpressive.

I especially chose beautiful white lilies that looked amazing and classy and impressive in the pic. But what was delivered just looks limp and sad.

Surely you combine a few buds with open blooms?

Sadly, I'm really not happy with the flowers that were sent. They were supposed to bring joy to someone going through a bereavement. But unfortunately they just look pathetic and depressing.

I wish I could upload the pics * what I ordered v what I received.

Yes, they 'should' open eventually, but it's not what was advertised, nor what I wanted.

Customer Service had just passively aggressively said "kindly note" and "do note" that lilies arrive in bud".

They then doubled down and said it is in the product description.

Ummm... No it's not. The product description says "mesmerised", "Stunning blooms" and "leave your gift recipient speechless". And all pics are in full bloom.

Disappointed in the flowers, but even more so in how CS handled it.