Delayed Orders + No Communication + Locked Out of Account

I usually have only good things to say about Netflorist and use them regularly, but my latest experience has not been good, unfortunately. I placed orders on the 14th December for delivery by the 17th December. I spent over R4500 on the orders and planned the dates according to when my clients would close. 4-5 of my orders were delivered late (without any communcation with me) - one was only delivered yesterday. I ordered baked goods and now reception has signed for these and the goods will be stale by the time my clients return in January. Still no communication if all of the rescheduled orders have been delivered, plus I've been locked out of my account. Not good service on this round at all, and wasted funds on gifts that will be stale by the time people receive them due to delayed orders.