delayed order

bad experience drivers **** numerous times that they went to the c omplex and i donr leave there bare in mind i ordered these things on time and they still not delivered i have to wit for them as they are for our Christmas party at work , still when i call today they tell me my order is ot yet getting delivered , i did give alternative number yesterdy on the whatsapp platform still the number was not called , im very dissapointed at the service i need a solution as those are peoples gifts i ordered and i need them asap*** and ***