Dear Netflorist, I would like a refund!

I was a regular customer and enjoyed the convenience and quality of flowers.

My order of roses on the 19 January was poor quality and roses started dropping the same night. I took pictures and sent a mail to customer services the following morning.

After not receiving a response, I called the call centre, spoke to an agent who asked me to deal with him directly, was very apologetic and asked if I wanted a refund or another delivery.

I opted for another delivery.

Again, radio silence. I followed up with three additional mails and to date, still no resolution.

I have subsequently moved my corporate and personal orders to alternative local suppliers and thankful for the alternative.