Damaged Valentine

2 Days later and still no delivery from Netflorist. Probably the worse service provider in SA. Or is the norm in SA "take the customer's money but no service and without recourse"

The online purchase alone through their website was so frustrating. After numerous calls to their call centre on Friday 11 Feb 2022, I was told that I needed to use a desktop and not my phone to make a purchase. Yes, in 2022 smartphones are outdated to make online purchases. But the agent was right, the purchase went through, sms from bank confirmed. Tried to select preferential delivery for an extra charge but this feature was grayed out. It is now 2 days past Valentines day and still no delivery or refund or even an apology. Simply pathetic. Called the call center 3 times on Monday and not one agent could tell me how far their driver was. They just don't know, I must wait....and still waiting. Netflorist has ruined my surprise and the day for my wife to the point they called her yesterday to ask if she still wants the gift. Harold should concentrate more on service delivery and customer satisfaction rather than the fanatics... okay darling ... Smooches!