Customers Do Not Matter - Shocking Service

Good day Netflorist

Absolutely disappointing service.

Thought I'd spoil my wife for Valentine's Day, Netflorist Failed!

Tried to order last week, but the Netflorist website did not allow me to enter my card details as my items were sitting in an online basket.

I made several calls last week to your company to get this rectified however no one could assist. They advised me that they will call me back. Monday the 7th of February was when I received a call since I made my online order, however I could not conclude the purchase as I was tied up in a meeting, this was only after I sent a complaint to your online chat team.

I decided to call back today as there was no further contact from Netflorist with Valentine's day a couple of days away. Long story short, The agent could not assist me. I was asked to delete my online order and replace my order however the items I chose were not available any longer - Absolutely disappointing.

No one could assist me, there are no managers available to raise my concerns. There was one manager available but he was too busy to chat to customers. I asked to speak to the Center/Department manager, the agent said there are no other managers working. None of the directors were available to speak to clients as they do not interact with clients. Agents statement - No one can do anything, No one can Help, We cannot select those Items now!

Bottom line, it's a special time of the year, I wanted to cheer up my wife as we have been through much over the past few months. However you have failed once again.

I spoke to Phuthego Moagi today, her manager Sihle Makhung was busy, he could not help. The following Directors Ryan Bacher & Jonathan Hackner however I was told that they do not speak to customers as I requested to speak to one of them - Seems Customers Do Not Matter at Netflorist.

Thank you for a wonderful Valentines

Regards