Customer service really sucked.

Ordered flowers for my mother in law to be delivered today. Office where flowers need to be delivered closes at 16:00. I am currently in Namibia, so I was hoping this would be easy to order and track via the website. When the flowers had not been delivered by 15:00, I phoned to follow up on delivery. After the call being dropped from their side the first time, I phoned again (it being an international call and expensive). When I finally reached someone, they were extremely rude. After explaining that the office would be closing, and asking if I could change the address, they refused and eventually put the phone down in my ear. Not at all what I would expect from this company. Won't be making use of them again.