Customer Service is **********

Absolutely appalled by customer service received by NetFlorist. A bouquet was ordered for special 80th birthday.

Firstly, it was 2 days late... which I had to follow up on. Secondly, when the bouquet arrived, it wasn't what was ordered and some of the white flowers were turning brown. Lastly, the customer service agent (William) was extremely unhelpful and took the situation from bad to worse.

After spending so much money at NetFlorist over time, and they treat customers like this! They want to embarrass you further, after a loved one has to receive brown, half-dead flowers, by collecting it and charging you with a handling fee.

Here are some of the comments I received regarding the brown flowers and bouquet that wasn't ordered: - we use preferred florist's to deliver at the area's we do not service and they do not have most of the exact flower's, wrapping and pot plant's but they deliver something of the same value - Which means I will have to get the flower's fetched from the recipient and subtract the handling fee as I have consulted with my seniors and they see nothing wrong with the flower's as they are not old or wilted and is of the same value to the flower's you ordered - I will call the florist to collect the flower's and only then we can arrange the refund with the subtraction of 15% for the handling fee