Customer service fail!

Good day, I placed two orders for delivery to two different recipients. The orders were both delivered yesterday, 28 December 2020.

I am extremely disappointed in the fact that the both orders had no card and no message included (despite having selected that option). The fact that I had to follow up with the recipients as to whether or not they received the orders (as it was now clearly from an unknown sender) is embarrassing and highly unprofessional on the part of Netflorist.

The fact that I had taken the time to include a lengthy festive message to the families, only for it to not be included is unacceptable.