Customer service fail!

<p>I ordered flowers for a very special occassion to be delivered on 10th June. I gave 2 contact numbers just in case. Delivery driver only tried one and got no answer so delivery was not made. Fair enough, I could let that go. However recipient went to visit family the following day so was no longer at original address. I updated the address (from Grahamstown to PE), by email to Netflorist on 11th June at 11.03am. On the 12th June @ 10.58am I received an email from Clyde S. acknowledging my email and confirming that redelivery will be arranged for later THE SAME DAY. I rep**** thanking him at 11.01am specifying change of address. At 15.32 I sent another email querying when delivery would take place. At 15.40 I called the call centre and spoke to Warren. Warren spoke to Clyde and came back to say new address hadnt been updated yet so I had to give him the new address over the phone. At 15.45 Clyde emails me asking "Grahamstown to PE?" - this after he REP**** TO MY EMAIL REQUESTING CHANGE OF ADDRESS saying delivery would happen later the same day!??? Frustratingly, delivery was not made on Monday either- It only got to the recipient on Tuesday13th June, 3 days LATE! When I queried a refund with Clyde he made it seem like I only requested the change of address in the afteroon of the 12th which is not accurate. No apology, nothing for messing up my order. I asked for his supervisor to get involved and he told me that it has been escalated to his manager - still haven't heard from anyone.</p> <p>Shocking customer service. </p> <p> </p>