Customer Service???

The worst in a previous line of poor experiences with the brand. Placed an order for a gift to be delivered ahead of a family birthday (4th December) Initially received no confirmation of the order by way of email or on my profile. Contacted online support who advised I wait another hour or so. No further correspondence received - so placed an additional order to ensure delivery as the customer service team were no longer online

Recontacted NF again the following business day to be advised that both orders had been received, the second duplicate (the first utilised R150 credit) would be refunded and all on track. I was also promised confirmation of both orders, delivery and refund by way of mail.

Around 5pm the day of delivery (and birthday) I was contacted by Cleopatra from NF to inform me the local florist could not fullfil my order (6th December). Delivery would now take place on the 7th (a day late) and I would receive a full refund for the second order.

Delivery took place (albeit I was never informed of same) and subsequently have sent several emails to Cleopatra and a colleague Keanu requesting escalation from a senior manager (which was promised). 10 days later I am still owed:

- An apology with some form of sincerity - Contact from a senior leader in NH - R150 due to the incorrect invoice being credited back