Customer Complaint

Given the current situation and struggling economy in SA, one would think that businesses such as this, would go out of their way for their customers who still (under such difficult circumstances) are able to support their business and keep their doors open but this is not the case.

It should be made clear and evident to them that the services they offer are no longer a necessity given the current situation and its long term effects, therefor going out of their way for their customers should be made top priority.

Not only does their customer service helpline forever go unanswered but the emails provided on their website and in their order confirmations are rendered useless.

No one at this company attends to their customers but payment is eagerly taken. Their orders are messed up, you pay for same day delivery and it does not get delivered or in my case flowers get delivered at 16:30 in the afternoon (failed attempt), no accountability, visibility or explanation is provided to their customers thereafter. A simple 'we don't know what happened' in their minds suffices. Apparently that's how a business operates.

To get down to the better part of my point, i placed 2 orders on their website yesterday at 8am for the delivery of flowers and chocolates to my family in SA, the total cost of this was over R1000. The one order was delivered at around 1pm (which makes sense) because flower deliveries should generally not take place later than mid day right, unless otherwise specified!? My Grans order however, delivery was attempted at 16:30 in the afternoon, after my Gran had already left work.

We requested to have it rerouted to her residential address or refunded immediately & still to date no feedback was given without my Gran having to phone them herself, numerous times to get some sort of assistance. This is utterly ridiculous & unacceptable!

She has been transferred from pillar to post without getting any legitimate reason for this occurring. No attempt to salvage their stuff up was made to date. I will never use their services again & would suggest that they send their management team and staff for customer service training, to re-evaluate their concept of customer service, basic fundamentals of a business!