Countless empty promises

I ordered NSP4363 - Red Rose and White Lily Bouquet and CHC027 - Lindt 125g on Friday the 26th June 2020 order no: *** however only 1 of the item was delivered which was only the roses, I called in yesterday to find out what the issue was and no one could tell me but was told my order will be delivered yesterday but to my surprise or not to my surprise my order wasn't delivered. I am disappointed in the service I have received, I did not know that's how Netflorist operates, once you have paid they really don't a $*** about you as a client and their call centre agents are not the friendliest nor are they as clued up as they should be. All I need now is a refund, I am tired of begging you to provide me a service that I have paid for and a service that you promised me as a client, I WILL NOT be doing business with you EVER again and will definitely share this experience with the one's I know and care about. Can someone please contact to arrange for that refund if it's not too much to ask for. Thanks