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RS
Robyn S

1 reviews | Active since May 2018

07 May 2020, 11:35

Couldn't change delivery address for an order 3 days away from delivery!!!!

I ordered mother's day gifts for my mom and hubby's mom on Sunday. I tried to change the delivery address for my mom-in-law as we had a death in the family on Monday and will all have to be attending a funeral on Saturday (the date for delivery). I then tried from Monday till today to change the delivery address so that it there is no reason for your courier to go to an address where there will be no one to accept the delivery! No answer to emails, the website chat bot doesn't work and their phones ring for forever with no indication if anyone will answer. This could not be done, even though it has not been delivered yet and your call centre does not really take this into consideration. You have really spoiled what should have been a special occassion and especially since we cannot all spend it together. I will definitely not be using Netflorist in the future for my special purchases, I mean I paid over R1000 for 2 gifts and this is how I am treated as a customer. I hope that it eventually does get delivered to her. Thanks for nothing Netflorist. You really know how to treat your customers! Suck it!

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Replies (2)
RS
Robyn S's update09 May 2020, 10:33
Reviewer Update
So today is delivery day.... and surprise surprise more **** ups from netflorist. Now the other order that I placed for Cape Town is out of stock and I get informed on the day of deliver! How lovely. This was a personalised item that was to have my mothers name printed on it. Now I'm no genius here, but if you have to personalise an item then I am sure that you would have to do it before the delivery date right.... and then you would have told me that it was out of stock then and I could have made a different plan. But no... they say nothing and just send you an impersonal, template of an email.... So netflorist, give me my money back and let me rather go and use someone who can deliver on promises and doesn't turn what is supposed to be a beautiful occassion and a lovely surprise, into a nightmare that I can't seem to wake up from.
RS
Robyn S's update11 May 2020, 10:29
Reviewer Update
Guess what... more fun and games today! So the item that was supposed to be delivered on Friday, the one that I got a call to say that there was no one to receive the order, the one that I assume was completed and could be delivered, has no miraculously become unavailable. It should be noted that both the gifts I ordered had to be personalised! So how does a personalised gift go from being ready for delivery and sent out in the couriers van to now being out of stock? Pathetic service netflorist! You will never see my money again! Best part is that you don't get informed of what is going on. You just have to keep calling in and spending your own airtime to find out what is happening. I have made 2 calls over this weekend both lasting over 30 minutes trying to figure out what is going on. Netflorist should just accept defeat during lockdown. I will never recommend netflorist or use them ever again. Now all I want is a FULL refund! No excuses! 100%