Could not have been more DISGUSTED!!!

<p>I requested flowers to be delivered to a friend on her birthday on 31.07.17 only to have the delivery take place on the 02.08.17 after cancelling it. when calling to enquire what the delay was and advise the persons birthday was monday already so they need to refund me and not deliver. They agent kept saying they understand and they sorry and i would get an email confirming that my refund would be actioned. I then get a call a hour later from my friend to say thank you for the flowers that was just delivered and still no email in my inbox. so not only did the agent not action my request to cancel they making me pay for a service that was putrid and totally unexecptable. Not only was I embarrassed by the non delivery of a gift i was humiliated by it being delivered 2 days later. no refund or apology letter received. i couldnt be more dissapointed in a service i think would work so well should they keep their promises as stated on their website, since when did same day delivery become 48 hrs later? </p> <p>I am furious and cant even find some-one able to assist me as everybody just says they will e-mail me but nothing but false adverti*****ts from them in my inbox. </p>