Confirmed order No: *** - Non delivery Due to pricing error

Dear NetFlorist Customer Care,

I refer to my confirmed order, Order No. ***, which was successfully placed, accepted, and confirmed by NetFlorist, with payment processed and a delivery date scheduled.

I have now been advised that NetFlorist intends to cancel or not fulfil this order on the basis of an internal pricing error on your platform.

Please be advised that this position is not acceptable and is contrary to the provisions of the Consumer Protection Act, 68 of 2008 (CPA).

In terms of Section 23 (Display of Prices) and Section 30 and 41 (False, Misleading or Deceptive Representations) of the CPA, a supplier is bound by the price displayed and confirmed at the time of sale. Furthermore, once an order has been accepted and confirmed, a binding agreement is created between the supplier and the consumer.

The CPA does not permit a supplier to unilaterally cancel a concluded transaction due to an internal or system pricing error, particularly where: - The order was confirmed in writing, - Payment was accepted, - A delivery date was scheduled, and - The consumer acted in good faith.

I therefore formally require that NetFlorist honours and fulfils Order No. *** in full, at the confirmed price, as per your order confirmation.

Should NetFlorist fail or refuse to comply, I reserve all my rights in law, including but not limited to escalating this matter to the National Consumer Commission, and pursuing further legal remedies available to me under the CPA.

I trust this matter can be resolved promptly and amicably, and I expect written confirmation that my order will be delivered as confirmed.