Completely unprofessional

I ordered two personalized gowns (his and hers) that I wanted to give to a couple on Friday. The order was placed on Tuesday for delivery on Thursday at my place of work.

On Wednesday I get an email saying they do not have the color I wanted for one of the gowns and they give me available alternatives of which I respond to the email with my preferred choice.

On Thursday afternoon I collect the order from our company reception and it's only one gown. I call netflorist and after making me hold on the phone forever they tell me they didn't see my response to the email about the colour options.

I explain that I need the delivery for the next day and the lady assures me that they will call me soon to arrange delivery, which obviously doesn't happen. The following afternoon I phone again and the guy on the phone takes forever to even find my order on the system before telling me casually that I'll get my delivery on Monday, no apologies or anything.

I told him I want to lodge a formal complaint and he says his supervisor will call me back immediately. That was over 24 hours ago and still nothing.

I sure as hell will not be using their service anymore and happy to discourage ANYONE from using it