Completely disappointed

Completely disappointed and annoyed with Net Florist , I placed an order on the 12th of Feb , delivery date given was the 14th of Feb , on the morning of the 14th I receive an sms from Ram couriers stating that my parcel is out for delivery but I noticed that the postal code was incorrect , according to Google, this postal code belongs to suburb in Capetown , I am in Durban. I called NetFlorist , spoke to a consultant that assured me the parcel was in Durban. I still felt uneasy as this was a Valentine's day gift and I was really stressed about it not arriving so I called Ram , who advised that the parcel was in Capetown and would be delivered on Monday the 17th. I call Net Florist back , the consultant does not really want to tell me where the parcel is, she just tells me that she has emailed Ram and will get back to me , this was at 10:30am. At 14;30 still no response so I call in only to be told that Ram had responded at 11;30am stating the parcel is in Capetown and delivery will be on the17th. I asked to cancel the order but I am told that since this was a personalised item I will be charged 50%. Why am I being penalised for a fault on their end?????