Complete Failure to Deliver Order + Extremely Poor Customer Service

I placed an order with Netflorist three weeks ago for two items, scheduled for delivery on 13 February 2026 (yesterday) I re**** on your service to get it right. Instead, only one of the two items was delivered. When I called to inquire, the agent assured me the missing item was “out for delivery” and would arrive before 17:00. At 17:00, still nothing—so I called again. I was then told that deliveries to businesses stop at 17:00, and they requested my home address (which I provided). They promised delivery before 20:00. At 18:35, I received an email stating the order had been rescheduled for today, 14 February 2026, and would be “prioritised.” No delivery occurred today either. This is the exact same situation that happened with my previous orders —repeated promises, shifting excuses, no follow-through, and zero accountability. I requested to speak to a manager, only to be told they are in “back-to-back meetings on a Saturday” and unavailable. This is utterly unacceptable. The lack of professionalism is staggering: misleading assurances, poor communication, no urgency on a high-expectation day like Valentine’s, and now stonewalling when escalation is requested. I am deeply disappointed and frustrated. Netflorist has shown complete disregard for customers who plan ahead and pay in good faith. This level of unreliability and dismissive service is shocking from what positions itself as South Africa’s leading online gift and flower delivery company. I will highly not recommend Netflorist to anyone. Based on my repeated bad experiences, I strongly advise others to avoid your service entirely—opt for competitors who actually deliver what they promise and treat customers with respect.