Complaint Regarding Sympathy Arrangement Order

I placed an order for a Sympathy arrangement on Tuesday, 6 January 2026, for same-day delivery. Unfortunately, the experience fell far short of expectations for such an important occasion. The arrangement was delivered at 17:30, after office hours, meaning it could not be received. When I contacted your call centre to inquire about redelivery, I was informed that it would only happen next week, which was unacceptable given the nature of the order. The delivery date was then changed to 7 January 2026, but the flowers arrived late in the afternoon and were dried out.

It is reasonable to expect that flowers kept overnight would be stored in a cool environment to maintain freshness. Sadly, this was not the case. For the price paid, the quality and service were extremely disappointing—I could have purchased a bouquet from Woolworths for better value. This experience has caused considerable frustration