Complaint - Ref to Receipt *** - Order # ***

Highly irate and upset customer! I placed an order with Netflorist on the internet on Friday, 7th May 2021. The items, pictures and message all went through and they took my funds! On Saturday, 8th May 2021 @00:03 (***) will be delivered on Sunday 9th May 2021. From 07H00 to 13H00 We sat and waited for the delivery, before we could do what we wanted! At 12H45 i went onto the portal to chat with a Netflorist person - named Rene. Waited for response and found they closed the chat. At 13H07 i receive a call from a person name "Victor Mosikare" to which he explains my delivery will not be done as the back office had not received my picture and message. I swore the living daylights as we waited patiently to receive the terrible news. Funny how we or should i say have to explain to the wife no gift from us on Mother’s Day! This is not my problem nor issue, yet even though Net Florist messed up and they do no care on what we as people have to do to make us get out of the cold waters - funny that their IVR and adverts always say we'll help you get out of it! So this "Victor" guy attempts to help by sharing email addresses and to whom i must send the info to. I ask him if he received my email he says not yet, tells me he's escalating the matter and has to terminate the call. As the call drops i receive the delivery failure email for all the addresses he told me!

With all of this, i want my item delivered today - to which we know will not happen! For this I want a full refund!

What a freaking lovely Mother’s Day it turned out to be!