Complaint of Service and Feedback

On the 27th of November I went on to the Netflorist website to order flowers to be delivered on the 30th. As it was Black Friday and high volume buyers, the page was slow and my order could not be processed. I called in and a very helpful lady assisted me. After much difficulty ONE order was processed, confirmed and paid for. <br> However, on the 30th 4 deliveries went out, luckily I picked this up early and called them and 3 orders were called back and one delivered. Clearly somewhere along the line something went wrong, but the fact of the matter is I only received 1 confirmation via email not4!<br> Since then I get no feedback unless I call or email them. I have still not been reimbursed because they can not figure out how much they must pay me back?<br> I have done many orders with them before and again last week that was successful, all I want is for this to be resolved.