Complaint: Non-Delivery and Poor Communication – NetFlorist

I am extremely disappointed with the service I received from NetFlorist.

I placed an order with a specific delivery date and within the stipulated business hours, relying on your usual reputation for efficiency and reliability. Unfortunately, the order was not delivered as scheduled (and is still yet to be delivered) , and to make matters worse, there was absolutely no communication from the driver or your team to advise of any delays or to attempt to reschedule the delivery. I called in to confirm delivery and the advise was that delivery would take place within the stipulated business times.

This lack of communication is unacceptable. As a customer, I expect at the very least to be informed if there are issues affecting delivery timelines. Being left completely in the dark reflects poorly on your service standards.

What is particularly frustrating is that I have used NetFlorist before and have always found your service to be efficient. This experience is therefore not only disappointing but also unexpected.

I would appreciate:

A clear explanation as to why the delivery was not fulfilled as agreed and feedback on the status of my order.

I trust that this matter will be addressed with the urgency it deserves.