Company cant keep up with high volumes.

I placed an order on the 12 Feb 2019. (Order no: ********** 49)

Items descriptions: RA6405 and CHC027

The item RA6405 came in tissue paper and a box. Not in the brown paper with the I love you on it???? Item CHC027 was not delivered at all. So my partner now needs to get a half gift that does not even look like the product description on your website. Then I am now required to send a picture of how the product looks like as proof? So I send the one product that arrived picture to Aldeveraux Toffie and he comes back to me to say that the can redeliver the goods but only on the 18th of Feb. Wow 4 days after valentines day. My partner must feel super special hey? oh and then you want to give me an R100 Compensation voucher. Please make sure that you come and collect the embarrassment that you delivered and please refund me my hard earned money so I can go and spend it someplace else where I would get better quality.

I must say that Alderveraux was helpful and friendly at all times so I can't blame him he is a star but I think he deserves to work for a company that actually functions because Netflorist is not functioning when volumes are high. This is, unfortunately, the 3rd time I have had a bad experience with Netflorist and I don't want the R100 Voucher because I simply just don't want to support this company anymore.

Please provide me with my ref no for the item that will be collected and my refund.