Charges for items that they dont deliver

I have bought items and they only delivered one of my items, there was no email saying that they dont have the item or any reason for not completing the delivery.<br> <br> People use there website to pick out items to surprise there loved ones and to make there lives special and dont mind paying the fee, but how can we sit back and accept service delivery of this sort. Must we buy on risk, must we pay for items and still follow up would the person if they have received every single items. Is it the buyers responsibility to check with the supplier if they are dispatching the right items or all the items.<br> <br> We use these web sites for convenience and to suit our busy lives, must we also set up our self's for disappointment.<br> <br> For whatever reasons we use this website we all want the service to come off perfect, just to make that loved one day abit more special.<br> <br> I cannot describe the way i am disappointed in Netflorist, if someone can respond to this and help out in any way.