Charged twice for delivery then lost petal 4 order

I am totally disappointed in Netflorist.<br> 1. I placed an order and then saw that I was being charged double for the same day delivery to the same adress.<br> 2. I was then not given an explanation as to why, just a voucher sent to me - even after I clicked on FAQ which had NO DETAIL on your process on there.<br> 3. The reason why I placed the order through you was in order to get my 10th petal so I could surprise my mother with a bunch of flowers for her birthday in March now I see I didn't get a petal cause I used a voucher, WHICH WAS NOT EVER EXPLAINED TO ME IN FACT WHEN I SENT AN EMAIL BACK TO CAZLEY MANUEL TO SAY THAT MY QUESTION ABOUT THE DOUBLE DELIVERY FEE I GOT NO RESPONSE BACK AT ALL.<br> I am still awaiting feedback from anyone at Netflorist a week later and still nothing. PLEASE DELETE MY ACCOUNT CAUSE I CAN'T EVEN DO THAT ON YOUR WEBSITE.