Charged delivery and handling for order never delivered.

Did not make the delivery on the scheduled day and feel it is fine to just reschedule deliveries for after the event. I ordered a cake and flowers and when I followed up, they said they have a 8pm deadline and the delivery would be made by then. By 10am the next day, still no delivery is made so I cancelled the order as the event has now passed. I has still charged a delivery fee for an item I never received. Yanga Maya was the agent I liaised with who was especially unhelpful with no resolution achieved. Definitely not using Netflorist again. I will rather use a local florist or Woolworths delivery than chase after Netflorist for the order and for the refund when they cannot fulfill.