Cannot delivery on their promieses

So sad to have to review a great offering only 1 star.. the gifts are so nice but the service and delivery is utterly useless.

Order an item 15 June because the previous order and timing was so dissapointing and yet again they did not deliver on time, the gift was suppose to be delivered last week in June, Last week in June nothing came, no feedback, no report and no communication to report that there was an error.

upon my online query i was told it will definately be delivered 4 July (again a week later than agreed) and nothing was delivered after being PROMISED that it definately will be delivered and the matter was escalated...

Today 5 July upon my query again, yes it will be delivered and the matter will be escalated...

I was so embarrassed and dissapointed not being able to give the gift in time, after ensuring that i order 20 days in advance because the previous order they also under-delivered on their promise.

The biggest joke, i received a Whatsapp stating you received your delivery and to rate the service... HOW?? the parcel was not even delivered yet...

I will NEVER use their service again... With business being so bad, you would think customers service will be of utmost importance...