Cancelled Delivery by NetFlorist

I placed an order for my friends birthday. 12:00 pm on the day of the delivery they said that can't deliver my selected and paid for item. Needless to say i was upset - if i knew a bit sooner on the day or the previous day i could make a plan. Then they said they would refund. Dalisizwe Silolo decided i did a EFT which i repeatedly said its not the case but i send my bank details as requested the same day. 4 Feb. Monday Heather Mo***eng called asking me for my bank details yet again. I send it AGAIN. Tuesday she realized i paid with a credit card and asked me for those details (which i have been saying all along). It's now Thursday a week after the failed delivery, and i received no communication from them and no refund. So besides the embarrassment they caused, i still don't have my money back either? I am very upset.