Call centre agent put me on hold until day ends

I was querying my order, which I paid after 12 the day of delivery. In terms of their policy, which was not spelt out on their purchase order form or during the purchase process, this means delivery will only happen the next day. Okay, I'll take the rap for that. But I asked them to change the address for delivery as the business address would be closed the next day for the weekend. The call centre agent said she would speak to her \team leader\" and put me on hold until 5 30, about 18 mins, and then hung up. Their call centre closes at 5 30.<br> <br> I called back the next day, gave them the new address, and her tone from start to finish (I wasn't sure if it was the same call agent) was brisk and rude. At first she told me the order wouldn't go through despite their past advice, then after consulting her collegue, said it would. She told me I was \"making her confused\" when I tried to clarify the spelling of the new delivery address.<br> <br> Unacceptable service"