Broken vase & dead roses delivered on Valentines Day

<p>At 11H55 i get a call from my wife to say thank you for the roses & chocolates BUT she also advised that she had to return the roses because the vase was broken & the roses were not fresh. She was then later advised that the security saw the driver had dropped the vase & roses and then picked them up and went to his car to try and sort them out & then went to deliver to my wife and the card was soking wet after the drop. I did not pay so much of money for such PATHETIC services. I placed this order on the 8 Feb 2017 @ 12H20 abd this would have given your team to put everything in order for delivery & i had expected delivery first thing in the morning but was only delivered ********** I then called ********** 005 and spoke to a lady named Candice who advised that they cannot do a delivery for me today but can only do it for tomorrwo the 15 Feb 2017 which is not the same as having it delivered today as it is Valentines Day. I am a regular shopper at Netflorist and never had such an experience and i am really dissappointed with the unprofessional service from Netflorist. Just to add to this you guys need to get much more trained delivery services who are more professional. If this cannot be delivered today then i will expect a full refund into my account A.S.A.P. and i will never shop with Netflorist again. </p> <p>I await your urgent response.</p> <p> </p> <p>Disgusted customer.</p>