Booking for a massage voucher already paid for

I received the massage voucher as a Gift through netflorist. i received it on the 11 Feb 2015 and it expires on the 11 Aug 2015. I contacted Netflorist to redeem the voucher. They gave me venues to choose from and told me to also give them days and time i want to book for. <br> <br> on the 20 may 2015 I sent an email to CIndy Petrus giving her the booking details for the coming weekend which was the 23 & 24 may. I did not receive any response or acknowledgement of my email from Cindy until i decided to call on a friday the 22nd. The person i spoke to said Cindy will get back to me with the details. so i waited and i ddnt receive anything and the weekend passed. Following week I sent a booking again. I ddnt receive any response and that weekend passed also<br> <br> on Tuesday, 2 June around 9am, the 3rd week. I called again and the guy i spoke to said he'll get back to me in 15min. at 3pm i received no call and I called again, The lady i spoke to Noxy said Cindy says she will surely contact me before 4 and they didnt. the ff day i called to cancel the whole thing, they told me the person who can cancel is the person who gave me the voucher. my gift turned into a nightmare. its like m askig 4 favour