Bitterly disappointing experience with Netflorist!!!! Order Number ***

Almost don't know where to start...bitterly disappointing experience with Netflorist and deplorable lack of concern, accountability and customer service. In a nutshell...I ordered a gift to be delivered to someone in CT as a thank you and a happy Christmas...gift delivered and recipient sent me a pic of what was delivered...so many things wrong...candy cane missing from flower arrangement, roses looked old and droopy rather than fresh and perky as advertised, box of chocolates that were part of delivery never arrived (after I received message that my first choice was no longer available and replaced those with a second choice). As soon as I got back from my holiday in early January I sent an e-mail detailing my dissatisfaction with pictures of advertised vs delivered gift to support my complaint. I subsequently followed up with numerous calls and e-mails to a call centre agent called Carmen who I thought was helpful initially but then just vanished before problem was resolved. I then made fresh contact with call centre wanting to speak to a supervisor and asked agent I spoke to to please impress upon supervisor that I was already highly disgruntled and requested that a supervisor contact me soonest Nothing. Did that again. Again response was a big fat nothing - no call, no written contact. Out of desperation went onto their Facebook page and had a good vent. Got a response quite quickly asking for my order number...duly supp****...and guess what, nothing!!! Posted again on FB page and was asked to DM / inbox Netflorist - really???!! Did that and got nothing back. Tried to post again but this time I've been blocked. Unbelievable!!! Netflorist clearly knows I'm ****ed off but their response is to block me...?! I manage to post again on FB as part of another conversation and again I am asked to inbox them as these are the complaints they prioritise...?! I was away last week and I'm only responding to that post now, again with my order number. Netflorist's complete and utter lack of customer care and service is quite mind boggling. They clearly do not understand that they are actually in the business of delighting people with joyful gifts. As it currently stands they are nothing more than common ******* - I have paid for items which three months later are still to be delivered and I have had no explanation from Netflorist or attempt to rectify the situation. I really do think they should feel ashamed of themselves and if you, reading this, have any alternative gift delivery service to use, I'd urge you to take your chances with another company!