Birthday Gift that never arrived

<p>Today 13.12 is my husbands birthday. At around 09h00 I tried to order online but the system was slow. I then phoned to order and was told that the system is down,and i should call after 30 minutes. I then called and placed the order, gave my credit card details for payment. The lady told me that they having problems with credit card payment and that i should do an EFT and send her proof of payment. I informed her that this is for the birthday and that my husband will leave the office at 16h00. I then did the EFT and sent the proof of payment from the bank's system. I called to confirm payment and i was told that I should email directly to them as the bank confirmation takes long.</p> <p>I emailed proof of payment and called yet again and was told order is in process. I was concerned that my husband has not confirmed receipt so I called again and was told that my order will be delivered tomorrow. This is totally unacceptable and terrible customer service. The proof of payment was sent at 11h28 and yet she told me that the proof of payment came late,</p> <p>I am so disappointed at this , this is unacceptable.</p>