Big shame of netflorist

A big shame to netflorist,I order my dad personalised gift that was supposed to be delivered on his birthday on the 13th.no delivery was made on the 13th and no contact from netflorist,I called the next day I was told the delivery company they work with will be available next day...why there was option to deliver on the 13th yet u guys know Ur delivery company can't operate that day,why u don't update your customers if your plans failed.i was told delivery wl be done Thursday the 14th on the 14th no delivery was made,I wasted my airtime again n spoke to the guy called Thapelo from the call centre,he was willing to help but he didn't help...he told me the gift left for delivery but it was not delivered that day,when i call again they told me my dad rescheduled delivery to Friday only to find out that the driver or whoever came with that story was lying they never spoke to my dad.

Friday there was no delivery made,my dad told me driver called him and he told him he was in the area but he is rushing to shoprite he has to go there before they close and he can only deliver on Monday. what on earth do u even hire such drivers...I called for my refund and i spoke with Siya who told me if i want refund they were going to deduct 50% since the girft is personalised. You guys have bad customer service and u **** pple. U cannot deduct yet u failed to do your job.i told Siya if they can't deliver on Saturday I want all my money to be refunded and he said he will call delivery company and get back to me. Until today he never got back to me.yhe day after I placed order I called Ur call centre as I was supposed to edit the card but I was told I cannot edit because gift is already in production....I had bad service from the beginning and I do t encourage any to order from netflorist,this is worst company and their call centre is not even helpful. I regret making business with u guys