Beyond Dissatisfied

I have never ever been this disappointed with a company’s overall care and service.

I ordered a couple packages for my dads birthday as he was due to spend it alone due to Covid-19, this gave me peace of mind as I ordered well in advance and the next stated delivery date was 3 days after apparently! So you would think the lead time of 12 days would have provided sufficient notice on this package being delivered in a timely manner as promised via the website!

Well I have never come across such sheer lack of consideration, care and ability to get something right as I have done since this encounter!

Not only is my dad still waiting for his package 8!!! Days late, but I have been promised 4 different delivery dates and given 4 different excuses all of which amount to nothing.

I have had no apology or truth regarding this delivery! Absolutely no contact from any form or manager, and not even a simple phone call to acknowledge fault!

They claim to care on their website! I am yet to see this quality.... but I am very much of the opinion that if you cannot offer a service that you promise to deliver don’t?

I have been offered R100 as a form of apology! Whilst being charged two lots of R90 for a delivery which I am still dying to know if it will ever make it to my dad!

My word of advice is look elsewhere! I had but thought as NetFlorist was supposedly a reputable company, I would be sure my dad had a good birthday!

But instead I am left frustrated, annoyed and completely gobsmacked at how poorly this has all been handled!