Being Ripped of by Netflorist

oI initially ordered roses with cray paper<br> oI then cancelled the order as I am a first time buyer and I did not know what to get my girlfriend<br> oI called and spoke to an Tristen (I think that's her name, female), she created a voucher for me and we made another order for cerise flowers in a vase. <br> oI then called again and spoke to a Ntombi and asked her to cancel everything as I am very unsure and I do not want the order, she sent me an email confirming the order will be cancelled.<br> oOnce I did my research and made my mind up, I sent through a new order for my girlfriend as a surprise and I asked for it to be delivered <br> oMy girlfriend called and wanted to know why is she receiving 3 bunches of flowers....I immediately called your call center and spoke to a \Lettie\". I figured they delivered my first two above bullet points. <br> oI told Lettie that I need to speak to a manager. She advised me, maybe netflorist is apologizing for their blunder and that all the managers are busy as it is a very busy period, I am very irate...as I purchased this on my friends credit card and she needs the refund on the cerise vase with flower (she was only refunded on the cray paper).<br> I need feedback."