Begging for the rest of my Delivery

I ordered a parcel, Chivas Regal and Cuban Cigar Crate, (this is important) from Netflorist on 12 February 2018, scheduling the delivery for 13 February 2018. After the payment was made, I contacted Netflorist to change the delivery address from my Husbands office to mine, as he would not be in the office (note the business address) on 13 February.

I could not trace my parcel as the order number seem to be incorrect, therefore I contacted Netflorist to confirm my delivery status. I was only then informed that they unilaterally changed the delivery date to 14 February, because I changed the delivery address. Now I can live with that. However, when the parcel finally made it's appearance on 14 February and my husband opened the parcel, there was NO CIGAR...

I immediately contacted the call center and after 20 minutes Cindy finally assisted me. She requested that I e-mail a photo to the "packaging department". Cindy reassured me that the delivery would be made the next day, but she would contact me at 08:30 to confirm the delivery. Thursday afternoon, 15 Ferbuary, I contacted Netflorist again and Busi reassured me that the cigar will be delivered on Friday, 16 Febraury, before 12:00 and I clearly stated that I will not be at the office after 12:00. Saturday, 17 February, at 09:15, I got a Non Delivery e-mail, after clearly stating the business address.

On Tuesday, 20 February, I contacted Netflorist again to enquire about my missing cigar. And the gentlemen confirm that delivery should be made on even date, but that he would contact me at 16:00 to ensure that I received my package, as it was already out on delivery. 16:00 came and went, with no call from Netflorist, as expected. Therefore I contacted them AGAIN... For the 4th time. Firstly the new gentleman said that the delivery was successful on Saturday, 17 February. This was clearly not the case. I was again reassured that me delivery will be made today... BUT... they cannot guarantee when the parcel will make it's way to me. So, should my parcel not make it's way to me by Today, 21 Ferbuary, I am more than welcome to contact them again...

WHAT A USELESS COMPANY...