BADFLORIST during the lockdown period!!

Refund for order item *** - (Netflorist Reference for my refund) I ordered some birthday goodies for my mom on the 27th April 2020, and I only got to know 3days after my mom's birthday - on the 29th that they couldn't fulfil their promise "that I happened to have paid for". After apologising on mail for misleading me into thinking that they had fulfilled their promise, they then offered an option for me to have a voucher with the refund amount that I can use at a later stage (Imagine the audacity of these people!!!), long story short I demanded a refund instead because it's clear that NETFLORIST cannot keep up with the capacity of online orders during the lockdown!! I was then promised that I would be refunded by the 30th April, I tried to call them when I ddnt see my refund from them as promised - no one answered their phones, I emailed to follow up - still then DOLOLO!! we are headed towards the end of May - and still NO REFUND!! I'm so disappointed and angry about all of this - NETFLORIST PLS REFUND MY MONEY AND WE CAN FORGET ABT EACH OTHER!! Guys do not order from Netflorist at all, the service during the lockdown period is on minus zero...I doubt I'll ever use them ever again after this experience!