Bad, Terrible pathetic service

I had the worst experience with Netflorist, a nightmare. I placed an order with them yesterday for today's delivery. I called in the morning and I politely asked them that to deliver before 12 because the recipient leaves the office at 12 seeing that it's his birthday today. I was promised that they'll put in a note. Two hours later I called to do a follow up and I'm told the parcel hasn't even been given to the driver and that I will be strong because there's nothing they can do. I spoke to Nazeer a very rude Supervisor who was screaming there's nothing I can do Mam. He was going on an on at me and refused to transfer me to his manager. Netflorist is no longer the same, I'm disappointed, angry and sad after having spent R1300 including delivery fee. Their service is pathetic I must and don't think I'll ever make use of their service. Naseer is Bluntantly rude