Bad Services received from Netflorist

I have placed an order on the 10th of February for a valentine present, on the 13th of February, I have received an email at 18:40 pm that they don't have stock. "This is not acceptable, if they don't have stock, why still advertise it on there website?" Again poor services received from Netflorist. I have placed another order for another item and on the 14th of Feb, another email in my inbox stating that I need to confirm, which I did.

Today the 17th of Feb, I received another email stating the following "Thank you so much for the order *** that you placed for delivery on 17.02.2020

Due to a delay in production, we’re unable to fulfil your order on the requested date. This is on us, and we assure you that this is not our usual level of service. Our gifting fairies are hard at work on production to ensure that we deliver a gift that is of the highest standard of quality, even if it means it’ll be a little late. We promise to put the petal to the metal and ensure that your delivery is on a top priority basis. As such, we’d like to let you know that delivery has been rescheduled for 18.02.2020"

Now my frustration is that this was supposed to be a Valentines Gift. I will not recommend anyone to purchase anything from Netflorist. There services are bad and they don't care. This is the third time that my order has been delivered late, as well a poor quality on there personalized cell phone covers.