Bad services and Unprofessional Call Center Agents

Yesterday ( 05-05-16) at 9:30 I called Netflorist and placed an order to be delivered at ETV as its my partners birthday month. Birthday is actually on the 23 May so I figured let me start a build up to her special day. 1. 9:30am order placed and by 10:36am the proof of payment was sent. At this time I placed the order with a Cristin who assured me the delivery will happen at ETV. 2. 1:30pm I call back to follow up on my order and at this time I'm speaking to a Waylan, says to me the order is for Friday and as usual we have an altercation because this order is for Thursday. Waylan says to me the order can still happen on Thursday with their late delivery team and takes down the residential address of my partner assures me and promises to call me and confirm that the delivery will happen. HE NEVER CALLED BACK! 3. 16:30pm I call back and this time I'm speaking to a Candice, she still says the delivery is for Friday. I said no I called earlier and spoke to a Waylan. She continues to say the delivery can still happen on Thursday and again I give them the alternative address for my partner. Also promises to call me and confirm my delivery. She didn't call back and the delivery did not HAPPEN! Today 06-05-16 at 8:40am I call again and this time I spoke to a Michelle, she says the order is out for delivery at the alternative address I gave them yesterday problem is now there's no one at home. This will be the last time I use Netflorist as I have always been a client and used only them for my orders. I will deleting them from my bank profile. I am very disappointed at the way they handled my order, they can keep my money and I don't care anymore if my delivery does not happen. Thanks but No thanks A very calm ex-client. Naledi.