Bad Service, Rude management and pathetic customer service!

I am disgusted in the service i have received on Netflorist. On 10 December 2020, i placed a same day delivery order. payment was proceed and delivery was booked for the 10th of December. I then had someone wait at the address on the delivery form for 3hrs but no one showed up. The next day, 11 December, i emailed and netflorist venting my frustrations, i called and was placed on hold. eventually 20 minutes later i was assisted via email and a complimentary voucher was allocated to me. The experience left a distaste in my mouth. Today, 17 March 2020, i decided to give netflorist another chance and this was with much dissapointment. Just before 8am this morning, i logged onto the site and was kicked off 7 times, with no order being placed, i kept getting a 'harold is broken and 500 internal error message'. eventually on the 8th attempt i manage to get to the process section and put the voucher code in, then the voucher code did not work! it was diabled even though the expiry date was June 2020. I then called customer service where it just got worse. After explaining for about 15minutes, i was on hold for 10 minutes, she even asked for my banking details, after that the agent then placed me on hold for another 3 times and then putting someone more senior on the phone. This guy Dali was unfriendly, rude and not willing to give me a hearing at all. I had to then again explain my entire story to him, and by this time it was 9:20am and still no order was placed. I had then said i will not pay for my order and i want it to delivered and he got even more rude and said i need to log on the site again and choose a cheap product with R189 if im not willing to spend money! this was not the point, i was willing to spend the money if i didnt have to struggle for Almost an hour and a half. Dali then told me he would call me back but did not bother asking my number and put the phone down in my ear. 30 minutes later he mails me saying i need to try again using the voucher but does not give me the voucher number, i reply asking for it and it took him 40minutes to reply with a. number and when putting this number in, it was still didnt work. I then called the call center back and got to speak to a young woman, i asked if i could speak to Dali, she put me on hold and i could him say in the background he does not want to speak to me. he told her i must keep trying but it still didnt work, i then asked her to get her manager and she placed me on hold again. she then came back with a new voucher, but no manager, i asked again for the manager and i was placed on hold again. Wendal Adams then eventually took my call and all he kept saying was 'i do apologize on behalf of netflorist'. eventually at 11:26, my order was placed but i have no clue if it will be delivered. i am besides myself and i am disgusted in this service and process. both calls were off my workland line and this directly comes off my salary. I will be taking this further!!