Bad Service - Repeat Order Errors; Useless Staff; No Surpervisor Apology

I ordered 2x personalised wooden s****s (for Roulla and katy) - they arrive with errors; damaged and the names were mixed up and I needed them for Christmas - I ordered within sufficient time (19 Dec). When calling "Linden" in customer care and I told him of the error he said he would do his best to deliver the s****s by Christmas - yet nothing - not event a call or an email to say sorry we cant but will attend to it after Christmas. Then when calling after Christmas - I chatted to a helpful lady called Nomvelo - she tried to have the s****s fixed - only one was but they one came back yet again with spelling Errors - I asked her for a written apology by Linden for ignoring me (despite my numerous emails to him) and my numerous requests to get her supervisors to call me to apologise as I am going to the Ombud - well nothing!!!!!! The driver took the s**** back - and to date I have not heard from Netflorist or the supevisor - despite their shoddy service/my threats to take this further/despite my pleas to get someone to get to the bottom of this. I then call again today (8 Jan) and Nomvelo answers and isnt aware about the s**** with errors after email her and chatting to her about it - and yet again I am promised that a supervisor will contact me and they will sort this out!!!

I am appalled at the service delivery and the lack of respect for their customers! I spend a fortune at Netflorist - and no more! They have gone too big too soon and forgetting about good service!! Very dissapointed!!!!!!